Obtaining emergency medical aid abroad

Dear Client of Ingosstrakh,

On an insurance event you SHOULD NOT to:

• give way to panic;
• address a doctor or medical establishment without agreement with “EUROPASSISTANCE” Service Center (hereinafter – Service Center);
• pay medical services on one's own

On an insurance event you SHOULD to:

• Inform Service Center in advance, before addressing to, visiting medical establishment;
• Inform operator of the event and give the following personal data about yourself:

1. Your First and Last Names and telephone number for the contact;
2. Number of insurance policy, period and the territory of its validity;
3. Your location (hospital, hotel, address of a medical establishment, telex or telefax);
4. Diagnosis, description of insured event.

If you phone with assistance, please ask a contact person to communicate also his / her Name and telephone number and location.

- in this case Service Center organizes rendering of services, stipulated by the insurance policy;

- Ingosstrakh pays these services in amounts, indicated in the insurance policy.

If the insured person did not address to the Service Center and has paid medical aid rendering in connection of the insured event on one’s own, the person is obliged to save originals of all the documents, confirming the fact of addressing to a doctor and payment of the services, and to submit them to Ingosstrakh upon return for getting a compensation of borne expenses. Such documents are: issued epicrisis (diagnosis, case record), name prescriptions, cheques of payment for obtained medical, transportation services and medicine purchase.

General recommendations:

For consultations please contact the phone No.:

• +996 (312 / 558 / 701 / 777) 98 67 68;
• +996 (312) 61 45 88;
• +996 (312) 61 46 34.